Tracking a parcel
When your parcel is collected by the courier, we email a tracking number to the order email address you used at checkout. Enter that number on the courier’s own tracking page to see scans.
Order ID and tracking number are not the same thing
- Order ID – the reference this shop gives your order. Use it when you write to us.
- Tracking number – the courier’s reference for the parcel. Use it on the courier’s website.
If tracking has not updated
Scans usually begin within a day of pickup. Allow for the dispatch time first: 1–2 business days to pack and hand over, then 3–6 business days to metro cities and 5–10 business days to other locations. If tracking has shown nothing for three working days, send your Order ID to [email protected] and we will chase the courier.
Can’t find the email?
Check the spam folder for a message from [email protected]. If it is not there, write to us with your Order ID and the order email address, and we will resend the tracking details.
Delivery attempted but missed
Couriers normally re-attempt delivery. Keep the phone number given at checkout reachable – most failed deliveries are failed phone calls. If a parcel is returned to us as undelivered, we will contact you to arrange re-dispatch; the re-delivery charge is payable by the customer.
Help
[email protected] · +91 93238 06004 · Customer service: 9:30 AM – 9:30 PM IST, daily