This policy explains what Kapoor Books collects when you order from this site, why, and what we do with it.
What we collect
- Name, delivery address, PIN code, phone number and email address, so an order can be packed and delivered.
- Order details – what you bought, the amount, and the payment method.
- Basic technical information your browser sends, such as the pages requested on this site.
We do not collect or store your UPI PIN, card numbers or banking credentials. Payments are made through the payment method’s own systems.
Why we hold it
To process and deliver orders, to answer questions about them, to handle returns and refunds, and to keep the business records we are required to keep.
Who we share it with
We share only with the service providers needed to run the shop – the courier that delivers your parcel, the provider that hosts this website, and the payment method used – or where disclosure is required by law. We do not sell customer data and we do not pass it to anyone for marketing.
Cookies and tracking
This site uses essential cookies for the cart and checkout to work. We do not run advertising pixels or third-party analytics on this site. Any cookie set by the website platform itself can be cleared from your browser at any time.
How long we keep it
Order records are kept as long as is reasonably necessary to run the business and to meet record-keeping obligations under applicable law. We do not keep a fixed schedule beyond that, and we do not claim to delete everything on a timetable we do not follow.
Your choices
Write to us to ask what we hold about you, to correct it, or to ask us to delete data we no longer need for an order or a legal obligation. Where processing is based on your consent, you can withdraw that consent.
Grievance contact for privacy complaints
Privacy questions and complaints are handled directly by the person responsible for operating this shop, at [email protected] or +91 93238 06004. We have not appointed a separate named officer. Indian data protection law, including the Information Technology Act and the Digital Personal Data Protection Act, applies to this business.
Business and order fulfilment address: Shop 9, Building No. 3, Siddhachal Phase 8, Thane, Maharashtra 400610, India